Application for helpdesk
Manage support tickets, enforce SLAs, and resolve issues faster — connected to projects, timesheets, and sales in one system.
Part of the Services applications in Binhex Cloud.
Helpdesk features you are looking for
Designed for support teams that need ticket management connected to their customer data and operations, not just a standalone inbox.
Organized ticket management
Receive, classify, and assign support tickets with full customer context.
Use Kanban, list, or pivot views to keep your team on top of every request.
SLA policies and escalation
Define response and resolution times per team, priority, or ticket type. Track compliance automatically and escalate before deadlines are missed.
Multichannel ticket intake
Collect requests from email, web forms, live chat, and customer portal — all centralized in one queue with no duplicates.
Try the helpdesk app for free
10 days free. No commitment. We help you set it up.
Start free trial Talk to an expertEverything included in helpdesk
✔ Ticket pipeline with Kanban views
✔ SLA policies and deadline tracking
✔ Email gateway and web form intake
✔ Customer portal and self-service
✔ Customer satisfaction ratings
✔ Automation rules and assignment
✔ Timesheet tracking per ticket
✔ Performance dashboards and reports
More project management apps in Binhex Cloud
Helpdesk works alongside projects, timesheets, planning, and field service — all from the same ERP.
Helpdesk built on an open source ERP, backed by experts
Binhex has set up support operations for 15+ years. We help you build a helpdesk that scales with your customer base.
" It provides all the features we need without the added cost of licensing fees, making it an excellent choice for our company "
