In many companies, key knowledge resides in emails, scattered notes, or simply in the heads of a few employees. When someone joins or leaves, the transfer of that knowledge is often slow or nonexistent. And if we work remotely, the challenge is even greater. The solution? Centralize documentation… and take it a step further: make it intelligent and conversational.
In this article we show you how, using the Knowledge module from the Odoo Community Association (OCA) and an artificial intelligence agent developed by Binhex, you can transform your knowledge base into a virtual assistant accessible from the chat.
What is the Odoo Knowledge Application (OCA)?
The Knowledge application It is a module developed by the OCA that allows a company to organize its internal knowledge within the Odoo ecosystem. It functions as a structured, simple, and collaborative wiki.
Main features:
- Hierarchical organization using folders and labels.
- Access control by user or group.
- Intuitive editing with change history.
- Full integration with other Odoo apps.
It can be used to document processes, internal manuals, policies, operational flows, or frequently asked questions.
How we train an AI agent with Knowledge
At Binhex, we've developed a solution to take this knowledge to the next level: an AI agent connected directly to Odoo's knowledge base. The result is a virtual assistant capable of answering questions about internal documentation naturally, in real time, and from any Odoo interface.
How does it work?
- The agent automatically indexes all Knowledge articles.
- Users can access it from the Live Chat on the website or from Discuss within Odoo.
- The answers are based on the actual content, ensuring accuracy and consistency.
- The burden on the support team is reduced and user autonomy is improved.
📺 Want to see how it works?
Here's an explanatory video with a practical example of the integration:
Would you prefer to try it live?
At Binhex, we've prepared a fully automated testing environment. Simply select the applications you're interested in, fill out the form, and in a few minutes you'll have access to a working environment with the Knowledge app and other integrations.
Advantages of this integration
- Instant access to knowledge without the need to navigate through menus.
- Improvement of the user experience, both internal and external.
- Greater adoption of documentation by the team.
- Cost reduction in support and training.
- Living and reusable documentation, which is actually consulted.
Frequently asked questions
about Knowledge and AI in Odoo
Yes. The OCA Knowledge application was designed specifically for Odoo Community, as the official Odoo S.A. version is exclusive to Enterprise. It is a fully functional, open tool maintained by the community.
You can also use the OCA version with Odoo Enterprise. However, installing both versions (OCA and official) at the same time is not recommended, as they could cause conflicts. If you already use OCA modules or need more flexibility, the community version might be a better option.
No. Articles are managed like any other content in Odoo, and the AI agent is automatically updated with changes made to the knowledge base.
It doesn't replace it, but it does complement it. It frees up time for the team answering repetitive questions and improves the experience for both users and customers.
We guide you
Speak to a team that listens to what you want and guides you. Free initial consultation. No commitment
Train Your AI Agent Using the Odoo Knowledge App (OCA)