In many companies, critical knowledge is scattered across emails, personal notes, or remains in the minds of a few key team members. When someone joins or leaves the company, transferring that knowledge is often slow or simply doesn’t happen.
And when working remotely, this becomes even more challenging.
The solution: centralise your documentation and take it one step further by making it smart and conversational.
In this article, we’ll show you how, using the Knowledge module from the Odoo Community Association (OCA) and a custom AI agent developed by Binhex, you can transform your internal knowledge base into a virtual assistant available directly through chat.
What Is the Odoo Knowledge App by OCA?
The Knowledge app developed by the Odoo Community Association, lets you organise internal company knowledge within Odoo. It acts as a structured, collaborative wiki, simple to use yet highly effective.
Key features:
- Hierarchical structure with folders and tags
- Access control by user or group
- Simple editing and change history tracking
- Fully integrated into Odoo
It’s ideal for documenting processes, internal manuals, onboarding guides, company policies, and FAQs.
Want to Install the Knowledge App?
You can download the Knowledge module developed by OCA from the official App Store:
How We Trained an AI Agent with Odoo Knowledge
At Binhex, we developed a solution that takes this one step further: an AI-powered assistant that connects directly to the Knowledge module in Odoo.
The result is a virtual assistant capable of answering questions based on your internal documentation, in natural language, in real time, and directly from within Odoo.
How it works:
- The AI agent automatically indexes all content in the Knowledge app.
- Users can interact with it via Live Chat on the website or the internal Discuss app.
- Responses are based on actual documented content, ensuring accuracy and consistency.
- Support workload is reduced and user autonomy is improved.
📺 Want to see it in action?
Watch this quick explainer video:
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Want to Try It Live?
We’ve built an automatic trial environment where you can test the Knowledge app and the AI assistant together. Just choose your apps, fill in the form, and get access in minutes.
Benefits of This Integration
- Instant access to knowledge, no need to search menus or folders
- Improved user experience for both staff and customers
- Higher adoption of documentation thanks to natural interaction
- Scalable support powered by structured content
- Living documentation that is actually used by the team
Frequently Asked Questions About Knowledge and AI in Odoo
Yes. The Knowledge app by OCA is specifically designed for Odoo Community, since the official Odoo S.A. version is only available in Enterprise.
You can also use the OCA version with Odoo Enterprise. However, we recommend not installing both versions (OCA and Odoo S.A.) at the same time, as conflicts may arise. Choose the one that best fits your needs.
No. Los artículos se gestionan como cualquier otro contenido en Odoo, y el agente de IA se actualiza automáticamente con los cambios realizados en la base de conocimiento.
Not entirely. It complements it by handling repetitive questions and helping users and clients find answers instantly.
Train Your AI Agent Using the Odoo Knowledge App (OCA)